You've hired a creator (or two), and it's been awhile since they have responded. You're not able to wait any longer and would like a refund so you can allocate your budget to someone that is more responsive. So how do you request a refund?
- Let your creator know in a new workroom message that you're going to cancel the partnership and will request a refund.
- Reach out to firstname.lastname@example.org and attach the workroom URL link of the creator you want to cancel. Let us know the reason for this refund and cancelation.
- We'll process your refund and send a receipt to your email. Refunds arrive 5-10 business days.
Workrooms expire 6 months after you open them. At the end of 6 months if your creator has not fulfilled their work, you have within the next 6 months to ask for a refund. Essentially, you have 1 year from the date you open the workroom to reach out to cancel a workroom and get your refund. If after 1 year you do not ask for your refund, this is forfeit to FameBit's escrow.